Contact Support

Need help? Here's how to reach the official Vortex support team.

🧭 Where to Get Help

For technical issues, launch problems, or general guidance, the best way to get assistance is through our Discord Support Channel.

🛠️ Never send private keys in public or to unknown users. 📛 Never accept help via random DMs, only trust official team members.

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🧵 Open a Support Ticket (Discord)

1. Join our official Discord server.

2. Go to the #open-ticket channel.

3. Use the /ticket command or press the "Create Ticket" button.

4. Describe your issue clearly with any relevant screenshots.

Once opened:

• A support team member will respond in your private ticket thread.

• You can close the ticket anytime by clicking "Close Ticket".

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🧠 For Quick Help

Check these before opening a ticket:

• FAQ Page for general questions.

• Troubleshooting Page for known technical issues.

• Interactive Tutorial 1

• Interactive Tutorial 2

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✅ Trusted Support Team

• BH

• Spades

• OX

• MoonMiner

• Terps

• timaxss

• Iztra

• Chapo

Always look for verified roles or tags inside the server.

Need help now? Head to Discord and open a ticket. We’ve got your back. 💪